When to contact us
Contact us if payment succeeded but the purchased report could not be generated or downloaded, if you were charged more than once for the same order, or if the delivered file is technically unusable.
Requesting a refund
Email support@cfile.co.uk with your order number, purchase email address and a short explanation of the issue.
Successfully delivered digital reports
Because reports are generated for a selected company and supplied digitally, refunds are not normally offered once a usable report has been successfully generated and delivered, except where required by applicable law.
Processing
Approved refunds are returned to the original payment method. The time needed for the funds to appear depends on the payment provider and card issuer.